How is Jungle Disk different from other online storage and backup providers?
Jungle Disk has many unique benefits - read about them on our comparison page.
Why do I need Jungle Disk? Can I just use your cloud storage providers directly?
The power of Jungle Disk is that it is designed to make it as easy as possible to use cloud storage by integrating it directly into your local file system like any other drive. The automatic backup feature also makes it easy to keep your important files securely backed up.
What is the maximum amount of data I can store?
There is no limit! We have many users with multiple terabytes of data.
Is this only a service for people with lots of data to backup?
No - in fact, Jungle Disk's pay-as-you-go pricing makes online storage extremely affordable for small amounts of data - just pennies a month.
Is there a monthly limit to the amount of data I can transfer?
No, you can upload and download as much as your bandwidth allows.
What is the maximum file size that can be stored with Jungle Disk?
Our current cloud storage providers limit individual files to 5GB in size. There is no limit to the total number or size of files stored on the service. Note that "Package" files on the Mac, such as Aperture vaults or iPhoto libraries are actually directories made up of many files. The 5GB limit does not apply to the total package size, which can be virtually unlimited.
How many files can I store in a folder?
There is no specific limit on the number of files in a single folder. Some DAV clients may have limits to the number of files they will display in a single folder. The Windows Web Folder client has been tested with over 7000 files in a single folder without problems. There is no limit to the number of folders or sub-folders that can be created.
What countries do you support?
Jungle Disk's cloud storage providers have data centers in both the US and Europe, making Jungle Disk available worldwide. We currently have users in over 100 countries around the globe.
Can I access my files from the web?
Yes, web access is available to allow you to access your data from virtually any web browser around the world.
Can I make my files publicly available?
No currently. Jungle Disk is designed for private file sharing and backup. We may provide functionality for sharing files or accepting uploads from others in the future.
What kind of transfer rates can I expect?
Your upload and download rates will vary depending on your connection and proximity to the cloud storage provider's data center. Note that Jungle Disk reports transfer rates in kilobits/sec.
Can I get notified when my backups run and if there were any issues?
You have the ability to configure Remote Backup Reporting which allows you to receive backup reports via web, E-mail, and RSS, allowing you to easily stay on top of your backups and ensure you’re notified if errors occur.
Can I access the Jungle Disk WebDAV server from another machine?
No, for security reasons you can only connect to the Jungle Disk WebDAV server over the localhost interface.
You can, however, install and use Jungle Disk with the same account settings on as many machines as you'd like, allowing you to easily share files between them.
How are my files encrypted with Jungle Disk?
Jungle Disk encrypts files that are stored remotely prior to uploading them using 256-bit AES. AES is an industry (and government) standard and is one of the most well studied and most secure encryption algorithms available. Jungle Disk uses a unique key for each file, and constructs the key using a HMAC that helps protect against certain attacks. The master key is based on a password you choose which is known only to you and not stored with Jungle Disk. Code that demonstrates how data is encrypted/decrypted is available for download on the software download page under the GPL license.
How can I tell when a new Jungle Disk version is available?
The best way to stay informed about Jungle Disk updates is by subscribing to the Jungle Disk Blog rss feed. There is also an e-mail notification link on that page. Jungle Disk also has an update notification function that will alert you when a new version is available.
