Got questions? We’ve got answers.

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How does Jungle Disk differ from other online storage and backup providers?

There are a lot of online storage and backup services out there. Here’s what sets Jungle Disk Desktop Edition apart:

Jungle Disk is more than just backup.
Most online backup services are just that – backup services. In addition to offering secure, automated backups, Jungle Disk also makes it easy to share and sync files between multiple computers, allows you to archive data to your secure network drive, and gives you easy access via desktop, web, or iPhone.
No restrictions on what or how much you backup.
Many online storage and backup services place a maximum storage limit on your account, making it difficult or even impossible to backup large program files, media, or system files. Jungle Disk storage is truly unlimited. Our unique pay-as-you-go model ensures that you can never outgrow the service. You can also backup external drives, network drives, and NAS devices which are typically blocked by other backup services.
Pay only for what you use, with no minimums.
Unlike services that charge on a tiered basis and make you pay for storage you don’t use, Jungle Disk asks you to pay only for the data you want to store now – not the data you might store one day. At only 15¢ per GB, you can afford to store a lot.
One price, no matter how many computers you have.
Your Jungle Disk Desktop Edition license covers an unlimited number of computers, while other services make you pay a monthly fee for each computer you want to backup. With Jungle Disk, you pay only for the actual storage you use across all your computers running Jungle Disk.
The best pricing for Desktop online storage.
With other backup providers charging $1.50 per GB or more, our 15¢ per GB price makes online storage accessible to more businesses and personal users than ever.
Use Jungle Disk for backup, archival, or both.
While many services delete stored data that you delete from your local drive, Jungle Disk allows you to archive files online so you can free up local space. That means movies, music, old directories, and old documents can be stored as long as you want without being on your local drive.
Jungle Disk supports Mac, Windows, and Linux, and has from day one.
The Jungle Disk software is cross-platform, which is important even if you only use one operating system today. And, instead of treating Mac and Linux like second-class operating systems, like many services do, you’ll find the same feature sets supported across all three versions. We release upgrades for all systems simultaneously. We've even done additional work to ensure that platform-specific features, such as resource forks and finder data, work like you'd expect.
Your data is truly your data.
Jungle Disk is like a bridge between you and your stored data. With Jungle Disk, the application is de-coupled from the storage and you "own" your own data. You can choose a custom AES-256 encryption key so that all of your data is encrypted before it leaves your computer, and stays encrypted while stored. To give you even more control, we’ve even released the open source code that can be used to browse and download your data without even using Jungle Disk.
Jungle Disk is backed by Rackspace
Rackspace, the world's leader in managed hosting, acquired Jungle Disk in October of 2008. Founded in 1998, the company has a consistent record of profitability and is publicly traded on the NYSE (NYSE:RAX). Rackspace's leadership in the cloud computing space combined with its commitment to customer service helps ensure the long-term success of Jungle Disk software and services.
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What’s new in Jungle Disk Desktop Edition 3.0?

Glad you asked. Those familiar with previous editions will notice the following improvements and new features:

Multi-way Sync
Allows you to make changes to a document on any computer and access it on another.
Backup Vault
New way of backing up that dramatically reduces backup time and storage costs.
Backup History
Improved ability to restore files as they existed during a particular backup.
Web-based Access to Network Drive Files
We’ve improved the way you access files from any web browser anywhere in the world – even your mobile phone!
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What is Multi-way Sync?

Jungle Disk makes it simple to sync files between multiple computers. Multi-way sync allows you to sync the folders on your computers with the folders on your cloud-based online backup – and with the folders on your other computers. This ensures that no matter which computer you use, you always have access to the latest backed up file.

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What are Backup Vaults?

Backup Vaults are also unique to Jungle Disk. A Backup Vault uses block-level de-duplication and compression to make backups faster and more efficient, and greatly reduce your storage usage. Block-level de-duplication works by only backing up files that have changed since the last backup so you don’t backup the same unchanged file again and again.

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Why do I need Jungle Disk? Can I just use your cloud storage providers directly?

The power of Jungle Disk is that it is designed to make it as easy as possible to use cloud storage by integrating it directly into your local file system like any other drive. The automatic backup feature also makes it easy to keep your important files securely backed up. More importantly, our block-level de-duplicating process greatly increases download efficiency and decreases storage space by only backing up files that have changed since the last backup – saving you both time and money.

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What is the maximum amount of data I can store?

There is no limit! We have many users with multiple terabytes of data.

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Isn’t Jungle Disk for people with lots of data to backup?

Heck, no. Our pay-as-you-go pricing lets you protect even the smallest amounts of data for pennies a month.

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What is the maximum file size that can be stored with Jungle Disk?

There is no limit to the total number or size of files you can backup. For the Network Drive feature, there is a file size limit of 5GB. Note that package files on the Mac, such as Aperture vaults or iPhoto libraries, are actually directories made up of many files. The 5GB limit does not apply to the total package size, which can be virtually unlimited.

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How many files can I store in a folder?

That’s up to you and your operating system. While we have no specific limit to the number of files you store in a particular folder, performance may be impacted if you have over 10,000 files in a single folder. There’s no limit to the number of folders and subfolders you can create using Jungle Disk.

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Is there a monthly limit to the amount of data I can store?

No, you can upload and download as much as your bandwidth allows.

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What countries do you support?

Our cloud storage providers have data centers in both the US and Europe, so Jungle Disk is available worldwide. Individuals and businesses in more than 100 countries trust their data to Jungle Disk.

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Can I access my files from the web?

Yes, web access is available to allow you to access your data from virtually any web browser around the world.

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Can I make my files publicly available?

Not currently. Jungle Disk is designed for private file sharing and backup. We may provide functionality for sharing files or accepting uploads from others in the future.

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What kind of transfer rates can I expect?

It all depends on the quality of your Internet connection and your proximity to the cloud storage provider’s data center. Jungle Disk reports transfer rates in kilobits/sec.

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Can I get notified when my backups run and if there were any issues?

Absolutely. Just configure Remote Backup Reporting, which allows you to receive reports on the web or via e-mail and RSS. It’s easy to stay on top of your backups and make sure you hear when errors occur.

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How are my files encrypted with Jungle Disk?

We love this question, because we use AES-256 encryption – a government and industry standard that’s one of the most well-studied and most secure encryption algorithms available.

Jungle Disk uses a unique key for each file, and constructs the key using a HMAC file that helps protect against certain attacks. The master key is based on a password YOU choose, known only to you and not stored with Jungle Disk.

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How can I tell when a new Jungle Disk version is available?

The best way to stay informed about Jungle Disk updates is by subscribing to the Jungle Disk Blog RSS feed. There is also an e-mail notification link on that page. Jungle Disk also has an update notification function that will alert you when a new version is available. You can also follow us on our Twitter and Facebook pages: twitter.com/jungledisk and facebook.com/jungledisk.